What the Heck is User Experience Design??!!
(And Why Should I Care?)
An interview with Jesse James Garrett, President and co-founder of Adaptive Path.
Show Length: 21 minutes
Some describe it as making things easy and enjoyable to use. Others describe it as all the elements that impact someone’s perception of a product or system. Jesse James Garrett says it’s a lot like going on a great first date.
For those who haven’t heard of it before: You’ll be surprise by how much it impacts your life.
For those who know it well: Believe it or not, the complexity made simple. You’ll finally know what to say in the elevator when someone asks you what you do for a living.
22 Responses to “What the Heck is User Experience Design??!!”
Leave a Reply

Holger on February 3rd, 2009
Thx for posting and sharing … but am I being blind – where is the hyperlink to download – “Click here to download podcast” ??
Shortye on February 3rd, 2009
Here, this is a good explenation:
http://www.fatdux.com/blog/2009/01/10/a-definition-of-user-experience/
Shortye on February 3rd, 2009
@Holger: At the top of the page you see a sound icon. Next post should be: usability design
Teresa Brazen on February 3rd, 2009
Yikes! Yes, indeed — in my flurry to post, I didn’t create the hyperlink for download. It’s up now…thanks for the heads up!
Teresa Brazen on February 3rd, 2009
And thanks for the article – a good supplement to the more generalized/big picture approach we went for in this podcast. This would be a great read for those who want to dig deeper, as well as Whitney Hess’ 10 Most Common Misconceptions About User Experience Design.
gmcres on February 4th, 2009
Great interview Teresa!
-gina
Teresa Brazen on February 4th, 2009
Thanks, Gina…
compound j on February 4th, 2009
Fantastic! I wish this were done a while ago so I could definitively dispel all of the managerial misconceptions of UX.
Teresa Brazen on February 6th, 2009
@compoundj: Hey thanks, that’s great feedback…and what we hoped for, so nice to hear.
Holger on February 6th, 2009
thx a lot for adding the hyperlink – so I could listened to it during my journey home – sound, substance and interviewing = high quality __ I’m looking forward to the next “tea”
Whitney Hess on February 6th, 2009
Teresa, thanks so much for the link love. Hope you enjoyed the article.
Teresa Brazen on February 6th, 2009
@Holger: You are very welcome. I’m so glad you came back to download (am actually about to post a version that is a smaller size/easier to download, speaking of user experience…).
Whitney: You are most welcome. It was a great blog, and I was happy to share it.
Rajesh Lal on February 9th, 2009
This is cool also check
An Introduction to User Experience
http://www.abcofdesign.com
Peter Garin on February 10th, 2009
Excellent podcast.. we do the same thing but for the hospitality industry. We call the concept “hedonics”. In short, it’s simply good business… to make people “feel good”.
Teresa Brazen on February 10th, 2009
Thanks, Peter. Never heard of hedonics…off to the internet I go…
Anonymous on February 13th, 2009
Hey Teresa,
Another brilliant podcast, my friend! Keeps getting better; you’re a natural.
Cheers,
Jeff Parks
Teresa Brazen on February 18th, 2009
Thanks, Jeff! I owe everything I know to you, my friend!
(Readers/Listeners: If you haven’t, you should check out his podcasts: http://boxesandarrows.com and http://www.iaconsultants.ca/index.php/podcast/
Tea With Teresa » Shifting Perspective on December 3rd, 2009
[...] in the user experience design industry talk a lot about keeping the user’s perspective in mind as we make things. User [...]
adaptive path » blog » Teresa Brazen » Explaining User Experience Design to High Schoolers (and other new audiences) on March 12th, 2010
[...] One of the highlights from my show was a conversation with Jesse James Garrett called “What the Heck Is User Experience Design??!! (And Why Should I Care?)“. That podcast laid a great foundation for explaining UX to new audiences. But, I decided I [...]
freethoughtreview.com » Explaining User Experience Design to High Schoolers (and other new audiences) on March 12th, 2010
[...] One of the highlights from my show was a conversation with Jesse James Garrett called “What the Heck Is User Experience Design??!! (And Why Should I Care?)“. That podcast laid a great foundation for explaining UX to new audiences. But, I decided I [...]
Tea With Teresa » Explaining User Experience Design to High Schoolers (and Other New Audiences) on March 13th, 2010
[...] One of the highlights from my show was a conversation with Jesse James Garrett called “What the Heck Is User Experience Design??!! (And Why Should I Care?)“. That podcast laid a great foundation for explaining UX to new audiences. But, I decided I [...]
UX professionals take note | Foolproof on April 28th, 2010
[...] I have successfully attempted to explain what user experience is but I often find it ends up sapping their will to live. Hurrah for a recent interview with Jesse James Garrett on the ‘Tea with Teresa’ blog: “What the Heck is User Experience Design?! (And Why Should I Care?)” [...]